All systems are go

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  • Libsyn 4 Platform
    • Login Page

      login.libsyn.com

    • Dashboard & Publishing

      four.libsyn.com & four.libsynpro.com

  • Podcast Pages & RSS Feeds
    • Podcast Page
    • RSS Feed
  • Media & Asset Delivery
    • Media Files

      traffic.libsyn.com

    • Web Assets

      assets.libsyn.com

  • Web Player

    HTML5 Web Player

  • Mobile Apps

    Mobile Apps

  • FTP

    FTP Server

  • Stats
Previous Incidents

[Resolved] System Performance Issues

Began: Ended: Duration:
  • Login Page
  • Libsyn 4 Platform
  • Dashboard & Publishing
  • Web Player
  • Media Files
  • Media & Asset Delivery
  • Web Assets

At ~6:28AM (EST) we began receiving alert notifications from our monitoring services. An investigation lead to discovery of a failed service on a primary node in our caching layer that didn't properly failover to backup nodes. This triggered high load on backend database systems causing severe performance issues throughout multiple parts of our systems.

The failed service was manually failed over to backup nodes at 6:41AM and we began to see immediate recovery of our systems. By ~6:44AM all services were fully restored and functioning normally.

We are continuing to monitor the situation. The issue did cause the system responsible for releasing episodes to get backed up and it is now in the process of catching up. We'll post an update when it's fully caught back up.

There have been no further issues and the episode releaser system is fully caught up and running normally.

[Resolved] Potential Service Impact

Began: Ended: Duration:
  • Web Player

We have been notified of potential degradation of this service and our team is now investigating.

Our external monitoring is showing things are back to normal! Our team will confirm and post a further update.

No further notices from the past 30 days.