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  • Libsyn 4 Platform
    • Login Page

      login.libsyn.com

    • Dashboard & Publishing

      four.libsyn.com & four.libsynpro.com

  • Podcast Pages & RSS Feeds
    • Podcast Page
    • RSS Feed
  • Media & Asset Delivery
    • Media Files

      traffic.libsyn.com

    • Web Assets

      assets.libsyn.com

  • Web Player

    HTML5 Web Player

  • Mobile Apps

    Mobile Apps

  • FTP

    FTP Server

  • Stats
    • Main Stats
    • Spotify Stats
Previous Incidents

[Resolved] Login Issues

This incident lasted 37 minutes.
  • Login Page
Sat, 13 Oct 2018
16:47:14 EDT

We're currently investigating reports of login issues.

17:24:24 EDT

We tracked the login problem to a specific event with an isolated application server. The issue with that server has been corrected and we are no longer seeing the login error occur.

[Resolved] Publishing Delays

This incident lasted 19 minutes.
  • Dashboard & Publishing
Fri, 12 Oct 2018
05:16:31 EDT

We are seeing delays in content being released in a timely manner due to a backlog from the rush of uploads since our maintenance.

05:35:39 EDT

The backlog has been cleared and content is being released in a timely fashion again.

[Resolved] Stats Processing Paused

This incident lasted 1 day, 6 hours, and 55 minutes.
  • Stats
  • Main Stats
  • Spotify Stats
Fri, 12 Oct 2018
04:23:08 EDT

Stats processing is currently paused, this is related to the DB maintenance that we just finished performing. We need to do some updates to the stats DB systems and this will likely keep stats processing paused for most of the day.

13:50:29 EDT

We are continuing to work on updating the stats DB systems. This work is progressing and we are getting closer to having processing back up and running. The display of stats in the dashboard may become unavailable at points during the remainder of the updates we are doing.

18:10:52 EDT

Stats processing is now running normally again, we'll continue to post updates as it progresses and catches up.

19:33:34 EDT

Stats processing is continuing to run normally and is now ~12 hours behind. We'll post further updates as it catches up.

22:47:35 EDT

Stats processing is continuing to catch up and is ~8 hours behind now. We'll post further updates until it's fully caught up.

Sat, 13 Oct 2018
09:07:58 EDT

Stats processing is catching up now and is running ~2 hours behind. We'll post one final update when it's fully caught up.

11:18:38 EDT

Stats processing is now fully caught up.

[Complete] October 12, 2018 - Database Maintenance

This was a planned incident, it took 3 hours and 5 minutes.
  • Libsyn 4 Platform
  • Login Page
  • Dashboard & Publishing
  • FTP
  • Stats
  • Main Stats
  • Spotify Stats
Thu, 4 Oct 2018
22:19:39 EDT
Overview

We have scheduled a 2-hour maintenance window from 1AM - 3AM EDT on October 12, 2018 to complete a significant upgrade of your backend databases systems. Please see our support post for further details: https://support.libsyn.com/2018/10/04/october-12-2018-database-maintenance/

  • Scheduled for Fri, 12 Oct 2018 1:00AM EDT
  • Expected to take 3 hours
Fri, 12 Oct 2018
01:11:22 EDT

The scheduled maintenance is now underway. We'll keep you updated on our progress.

02:53:39 EDT

We've made a change to the schedule.

03:14:49 EDT

We have extended the maintenance window for ~45 minutes. We apologize for the delay.

03:55:35 EDT

We apologize for the continued delay, we are working quickly and are making excellent progress.

04:16:34 EDT

The DB maintenance work has been completed. Logins to the dashboard are back on and scheduled released will start going out.

[Resolved] Stats Processing Paused

This incident lasted 7 hours and 20 minutes.
  • Main Stats
Sun, 30 Sep 2018
10:18:43 EDT

Stats processing is currently paused, we are investigating the cause and will post updates as we learn more.

11:02:26 EDT

We have identified the issue that caused the stats processing to be paused and are working to rectify the issue and get processing up and running again.

12:30:12 EDT

Processing has now been restarted and is running normally. We will continue to monitor it closely and will post an update when the processing is completely caught up.

15:25:24 EDT

Stats processing is continuing to run normally and is currently about 3 hours behind. We'll post one final update when it's all caught up.

17:39:24 EDT

Stats processing is now fully caught up and continues to run normally.

[Resolved] Spotify Stats Issue

This incident lasted 19 hours and 39 minutes.
Fri, 28 Sep 2018
17:51:04 EDT

We have identified an issue with our Spotify stats processing that caused any new episodes published since September 20th to not be included in the Spotify stats.

To correct this we are going to rollback the Spotify stats to a backup from the 18th and will then re-process the data from the 19th on forward.

18:08:40 EDT

We have reloaded the backup from the 18th and have begun re-processing the data from the 19th on forward.

22:54:40 EDT

The Spotify stats re-process has completed processing for the 19th and 20th now. We'll continue to post updates until it's completely caught up.

Sat, 29 Sep 2018
07:23:29 EDT

The Spotify stats re-process is now completed up through the 25th. We'll post one further update when it's fully caught up.

13:30:09 EDT

Spotify stats processing is now fully caught back up.

[Resolved] Stats Processing Paused

This incident lasted 5 hours and 12 minutes.
  • Main Stats
Thu, 20 Sep 2018
17:43:13 EDT

Our stats processing system is currently paused we are working to resolve this matter as quickly as possible.

19:40:56 EDT

We are still actively working on this and hope to have stats processing running again soon. We'll continue to post updates as we make progress.

21:16:05 EDT

Stats processing is now up and running again. We'll update the status again once it's fully caught up. There was no data loss and you'll see new episodes released during this incident period begin to appear in your stats as the processing catches up.

22:55:55 EDT

Stats processing has continued to run normally and the system is slowly catching up. We expect it to be fully caught up sometime overnight or very early tomorrow morning.

No further notices from the past 30 days.