Resolved

Our DNS provider is now reporting that the DNS resolution issue has been resolved. Our own monitoring is showing this as well.

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Recovering

Our DNS provider is now reporting that they are in the process of rolling out a fix and are seeing DNS resolution working properly again in most regions. They are still working on their US east coast region. We'll continue to post updates as we get them from the provider.

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Our DNS provider is continuing to work on their issue, they've identified what issue is but are still tracking down the cause. We will continue to provide updates here as we get them.

We have also added a secondary DNS provider into the mix and as that change is propagated it should allow anyone impacted by this DNS issue to access our services again.

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Identified

Our DNS provider is continuing to work on their issue resulting in DNS resolution failures to occur in certain regions. You can continue to follow their status page for updates as well: https://dnsimple.statuspage.io/

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Investigating

We're seeing some reports of users being unable to access our services. We have tracked this down to being an issue with our DNS provider. They are having some issues with DNS resolution failing in certain regions. They are investigating the issue and have a notice up on their own status page: https://dnsimple.statuspage.io/. We will continue to post updates here as we get them.

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Began at:

Affected components
  • Libsyn Platform
    • Login Page
    • Dashboard & Publishing
  • Podcast Pages & RSS Feeds
    • Podcast Page
    • RSS Feed
  • Media & Asset Delivery
    • Media Files
    • Web Assets
  • Web Player
  • Mobile Apps
  • FTP
  • Stats